FAQ SECTION

✨ Orders & Processing

Q: How long does it take to process my order?
A: All items are handmade and made to order. Please allow 7–10 business days for processing before shipping. Need it sooner? Message us—we may be able to rush your order 💖

🚚 Shipping

Q: How long does shipping take?
A: Once your order ships, delivery typically takes 3–5 business days depending on your location.

Q: Do you offer expedited shipping?
A: Yes! If you need your order faster, please contact us before placing your order so we can accommodate you.

🎀 Custom & Personalized Orders

Q: Can I customize my order?
A: Yes! We specialize in personalized pieces. You can add names, colors, and custom details depending on the product.

Q: What if I make a mistake in my personalization?
A: Please double-check all details before placing your order. If you notice a mistake, contact us within 24 hours and we’ll do our best to help.

🔄 Returns & Exchanges

Q: Do you accept returns or exchanges?
A: Due to the custom nature of our products, we do not accept returns, refunds, or exchanges.

Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos, and we’ll make it right 🤍

🧋 Product Info

Q: Will this fit my tumbler?
A: Our accessories are designed to fit Stanley 20–40 oz tumblers unless otherwise stated in the listing.

Q: How do I use the straw topper?
A: Simply slide it onto your straw for a snug fit. If needed, you can add a small glue dot for extra security.

💌 Contact

Q: How can I contact you?
A: You can message us anytime! We typically respond within 24 hours.